Job Description
Are you a night owl looking for a stable role in the heart of Charlotte?
The Grand Charlotte Hotel is seeking a dedicated Night Auditor to join our premium hospitality team. If you thrive in a quiet environment and enjoy providing exceptional guest service, we want to hear from you.
As a Night Shift Agent, you will be the face of the hotel during our quiet hours, ensuring a seamless check-in process for our late arrivals while maintaining the highest standards of security and cleanliness. This is an excellent opportunity for those seeking a consistent schedule with premium pay.
Responsibilities
- Manage the front desk operations during the night shift, including check-ins, check-outs, and room key management.
- Process payments and handle guest inquiries with professionalism and efficiency.
- Conduct nightly audits, reconcile accounts, and balance the register accurately.
- Monitor security systems and ensure the safety and privacy of all guests and hotel property.
- Perform light cleaning duties and ensure the public areas are presentable.
- Handle guest complaints or emergencies calmly and escalate when necessary.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in hotel front desk or customer service is preferred.
- Proficiency in MS Office and property management systems (PMS) is a plus.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Attention to detail and problem-solving abilities.