Job Description
Join our award-winning hospitality team at the heart of Seattle! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our downtown landmark hotel. If you're passionate about service and thrive in fast-paced environments, this is your opportunity to shine.
Enjoy competitive compensation, comprehensive benefits, and career growth within our luxury hotel chain. Perfect for hospitality professionals looking to make an immediate impact in one of America's most vibrant cities.
Responsibilities
- Check guests in/out efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk environment
- Assist with concierge services and local area information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel management systems (Opera, etc.)
- Ability to multitask in high-pressure situations
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Seattle attractions and transportation
- Positive attitude with problem-solving mindset