Job Description
Elevate the guest experience at the historic Galt House Hotel, a premier destination on the Louisville riverfront. We are currently seeking a dedicated Guest Services Agent to join our elite hospitality team. If you thrive in a fast-paced environment and have a passion for creating memorable stays, we want to hear from you. Be part of a team where every interaction matters and your contribution directly impacts our reputation as a top Louisville hotel.
Responsibilities
- Assist guests with check-in, check-out, and room key requests efficiently and accurately.
- Manage guest inquiries, complaints, and special requests promptly and professionally.
- Resolve billing discrepancies and process payments using POS systems.
- Maintain a welcoming and organized atmosphere in the main lobby and public areas.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and quality control.
- Upsell hotel amenities and services to maximize guest satisfaction and revenue opportunities.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, customer service, or hotel operations is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency with hotel management software (PMS) is a plus.
- Must possess a professional appearance and demeanor.