Job Description
Join our award-winning team at Grand Hotel Chicago! We're seeking enthusiastic Guest Services Associates to deliver exceptional hospitality experiences. No prior experience required – we provide comprehensive training for career growth in the luxury hospitality industry. Enjoy competitive pay, benefits, and a vibrant downtown Chicago location.
Responsibilities
- Welcome and check in guests with professionalism and efficiency
- Manage reservations and room assignments using hotel software
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing transactions
- Maintain cleanliness and organization of the front desk area
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent (18+ years old)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency (MS Office, reservation systems)
- Customer service mindset with problem-solving abilities
- Ability to stand for extended periods and lift up to 25 lbs
- Professional appearance and positive attitude
- No hospitality experience required – training provided!