Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of downtown Austin. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of Texas' most dynamic cities. If you're passionate about hospitality and thrive in fast-paced settings, apply today to start your career journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations and room assignments using property management systems
- Address guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- Valid Texas driver's license preferred
- Must pass background check and drug screening