Job Description
Join the Grand Harbor Hotel & Resort Family!
We are seeking a vibrant, motivated Guest Services Associate to join our front-of-house team in the heart of San Diego. If you have a passion for hospitality and love creating memorable experiences for guests, we want to meet you. This is an excellent entry-level opportunity to launch a rewarding career in the luxury hotel industry.
As part of our team, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to from the moment they arrive until they check out. We offer competitive pay, comprehensive benefits, and a supportive environment for professional growth.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to guests at the front desk and assist with check-in and check-out procedures efficiently and accurately.
- Guest Relations: Handle guest inquiries, requests, and complaints with empathy and professionalism, escalating complex issues to management when necessary.
- Operations Support: Manage phone calls, process reservations, and assist with concierge services to ensure smooth hotel operations.
- Visual Presentation: Maintain the lobby and public areas to the highest standards of cleanliness and visual appeal at all times.
- Administrative Tasks: Process payments, verify guest credentials, and complete daily shift reports accurately.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and culinary teams to address guest needs promptly.
Qualifications
- High School Diploma: A high school diploma or GED is preferred.
- Entry-Level Experience: No prior hotel experience is required; we provide on-the-job training.
- Communication Skills: Excellent verbal and written communication skills in English.
- Customer Focus: A friendly, outgoing personality with a strong desire to serve others.
- Reliability: Punctuality and the ability to work flexible hours, including weekends and holidays.
- Technical Proficiency: Basic computer skills and familiarity with property management systems are a plus.