Job Description
Join our award-winning oceanfront resort in Long Beach, CA as a Guest Services Manager! We're seeking a dynamic hospitality professional to lead our front desk operations and deliver exceptional guest experiences. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury hotel chain.
As a key member of our leadership team, you'll oversee daily front desk operations, train staff, resolve complex guest inquiries, and implement service excellence standards. Our resort features stunning harbor views, state-of-the-art amenities, and a commitment to sustainability – making it an ideal workplace for passionate hospitality professionals.
Responsibilities
- Manage front desk staff scheduling, training, and performance evaluations
- Handle VIP guest check-ins, special requests, and complaint resolution
- Oversee room inventory management and optimize occupancy rates
- Implement and monitor service quality standards across all guest touchpoints
- Collaborate with housekeeping, concierge, and F&B departments for seamless operations
- Analyze guest feedback data and implement improvement strategies
- Ensure compliance with hotel security and safety protocols
Qualifications
- 5+ years in hotel front desk management with luxury resort experience
- Proven leadership skills in team development and conflict resolution
- Advanced proficiency in Opera PMS and hotel management software
- Exceptional communication and problem-solving abilities
- Valid California Food Handler and Alcohol Service certifications
- Fluency in English; bilingual Spanish preferred
- Ability to work flexible shifts including nights, weekends, and holidays