Job Description
Join our award-winning luxury hotel in the heart of Seattle as a Guest Services Manager. We're seeking a passionate hospitality professional to lead our front desk team and deliver exceptional guest experiences. Enjoy competitive benefits, career growth opportunities, and work in a dynamic downtown location near Pike Place Market and the waterfront.
Responsibilities
- Lead and mentor a team of 8-10 front desk agents to ensure seamless check-in/out processes
- Handle VIP guest requests and resolve escalated service issues with diplomacy
- Oversee room inventory management and optimize occupancy rates
- Collaborate with housekeeping, concierge, and F&B departments for integrated service delivery
- Implement and maintain service standards aligned with AAA Four-Diamond criteria
- Analyze guest feedback and implement process improvements
- Train staff on hotel systems (Opera PMS) and emergency procedures
Qualifications
- 5+ years in luxury/hotel front desk management with 2+ years supervisory experience
- Proven expertise in Opera PMS and hotel management software
- Exceptional conflict resolution and multitasking abilities
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Fluency in English; bilingual in Spanish preferred
- Availability to work nights, weekends, and holidays
- Associate's degree in Hospitality or equivalent experience
- Strong knowledge of Seattle attractions and transportation systems