Job Description
Join the heart of Miami's hospitality scene at Grand Azure Hotel, where luxury meets vibrant energy. We're seeking a passionate Guest Services Manager to lead our front desk team in delivering unforgettable experiences to global guests. This full-time role offers career growth in a dynamic environment with competitive benefits and opportunities to shape our guest-first culture. If you thrive in fast-paced settings and excel at creating memorable moments, apply now to become part of Miami's premier hospitality destination.
Responsibilities
- Lead front desk operations ensuring seamless guest check-in/check-out experiences
- Train and mentor guest services staff on service excellence and problem resolution
- Manage guest complaints with empathy while implementing effective solutions
- Monitor room inventory and coordinate with housekeeping for optimal occupancy
- Develop strategies to enhance guest satisfaction scores and loyalty
- Collaborate with sales and events teams for VIP guest accommodations
- Conduct daily briefings and maintain high team performance standards
Qualifications
- 3+ years hotel front desk experience with 1+ years in supervisory role
- Proven expertise in Opera/Fidelio PMS systems
- Exceptional conflict resolution and interpersonal skills
- Ability to multitask in high-pressure environments
- Valid Florida hospitality certification preferred
- Spanish fluency highly advantageous for Miami market
- Flexible availability including nights/weekends/holidays
- Associate degree in Hospitality or related field required