Job Description
Launch your hospitality career in the heart of Manhattan! Grand Plaza Hotel is seeking enthusiastic Guest Services Representatives to join our dynamic team. No prior experience is required – we provide comprehensive training to set you up for success. You'll be the first point of contact for our international guests, delivering exceptional service while working in a luxurious environment. This full-time role offers competitive pay, career growth opportunities, and the chance to work in one of NYC's most iconic locations.
Responsibilities
- Warmly welcome and check-in guests with a professional demeanor
- Efficiently manage reservations and room assignments
- Handle guest inquiries via phone, email, and in-person
- Process payments and manage billing transactions
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and effectively
- Maintain accurate records of guest interactions
Qualifications
- No prior experience required – we train all team members
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Proficient in basic computer applications
- Positive attitude and customer-focused mindset
- Availability to work flexible shifts including weekends
- Must be authorized to work in the United States