Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Manhattan! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences at our luxury property. This immediate hire opportunity offers competitive compensation, career advancement, and a dynamic work environment in New York's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations and optimize room assignments using Opera PMS
- Handle guest inquiries with professionalism and local expertise
- Process payments and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards during high-volume periods and emergencies
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid NYC hospitality certification a plus
- Flexible availability including nights/weekends