Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career! We're seeking enthusiastic Guest Service Representatives to create unforgettable experiences for our guests. No prior experience required – we provide comprehensive training to develop your skills in guest relations, operations, and teamwork. Enjoy competitive pay, benefits, and growth opportunities in San Jose's premier luxury hotel.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Assist with luggage and guest transportation requests
Qualifications
- High school diploma or equivalent (no experience needed)
- Outstanding customer service mindset
- Strong communication and interpersonal skills
- Basic computer proficiency (training provided)
- Ability to work flexible schedules including weekends
- Positive attitude and eagerness to learn
- Attention to detail and problem-solving abilities