Job Description
Join our award-winning team as a Front Desk Agent for our prestigious downtown Colorado Springs property. We're seeking a dedicated night shift professional to deliver exceptional guest experiences during our peak evening hours. This role is perfect for detail-oriented individuals who thrive in a dynamic hospitality environment while showcasing impeccable customer service skills.
Why Work With Us? Competitive hourly rates, comprehensive benefits package including health/dental/vision, employee discounts, and opportunities for career advancement within our luxury hotel chain.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle guest inquiries and resolve complaints with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor hotel security systems and respond to emergency protocols
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Valid Colorado driver's license and reliable transportation
- Basic knowledge of Colorado Springs attractions and services
- Flexibility to work weekends and holidays