Job Description
Join our vibrant hospitality team at Grand Bay Hotel! We're seeking enthusiastic entry-level Front Desk Agents to deliver exceptional guest experiences in Oakland's thriving downtown. Perfect for career starters, this role offers flexible shift work including nights/weekends with comprehensive training provided. Enjoy competitive pay, growth opportunities, and a supportive work environment in California's dynamic hotel scene.
Responsibilities
- Warmly greet/check-in/check-out guests using hotel management systems
- Handle reservations, payments, and guest inquiries with precision
- Coordinate housekeeping/maintenance requests for guest satisfaction
- Resolve guest issues promptly following service standards
- Process payments and maintain accurate financial records
- Collaborate with team members during shift transitions
- Promote hotel services and local attractions to guests
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with POS systems
- Outstanding communication and customer service skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Detail-oriented with strong problem-solving abilities
- Positive attitude and team collaboration mindset
- Previous hospitality experience preferred but not required
- Must be authorized to work in the US