Job Description
Join our award-winning team at Grand Plaza Hotel Cleveland as a Guest Services Representative! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in a fast-paced luxury environment. Enjoy comprehensive training, competitive benefits, and immediate start dates. Perfect for career changers, recent graduates, or anyone seeking hospitality growth. Apply today to begin your rewarding journey in Cleveland's vibrant downtown hospitality scene!
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservation systems and handle guest inquiries with exceptional customer service
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams to resolve guest requests
- Uphold brand standards through consistent attention to detail
- Assist with luggage handling and valet services as needed
- Participate in daily team briefings and training sessions
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent (GED accepted)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Flexible availability including evenings, weekends, and holidays
- Basic computer proficiency (reservation systems)
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening