Job Description
Join Austin's premier luxury hospitality destination! The Austin Grand Hotel seeks a passionate Guest Services Representative to deliver exceptional guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to Southern hospitality while managing seamless check-ins, handling inquiries, and resolving issues with professionalism.
We offer competitive compensation, comprehensive benefits, and opportunities for growth within our award-winning team. If you thrive in fast-paced environments and take pride in creating memorable moments for guests, apply today to become part of Austin's vibrant hospitality scene.
Responsibilities
- Manage efficient guest check-in/check-out processes using property management systems
- Respond to guest inquiries and requests with exceptional service standards
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and food & beverage departments
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain organized front desk operations and lobby appearance
- Assist with VIP guest experiences and special event coordination
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong problem-solving and conflict resolution abilities
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of local attractions and transportation options