Job Description
Join our award-winning team at Grand Plaza Hotel and become the face of hospitality in Albuquerque! We're seeking enthusiastic Front Desk Agents with a passion for exceptional guest experiences. Enjoy the flexibility of daily pay while working in a dynamic environment with growth opportunities. Our modern downtown location offers competitive compensation and a supportive team culture.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and payment transactions accurately
- Resolve guest concerns promptly and maintain high satisfaction standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, PMS)
- Strong communication and problem-solving abilities
- Flexible schedule including nights/weekends/holidays
- Basic cash handling and accounting knowledge
- Ability to multitask in a fast-paced environment
- Valid New Mexico driver's license (if required for errands)