Job Description
Launch your hospitality career with Washington Hospitality Group! We're seeking enthusiastic Guest Service Representatives to deliver exceptional guest experiences at our premier Washington, PA location. No prior experience required – we provide comprehensive training to develop your skills in customer service, operations, and team collaboration. Join our award-winning team and grow within our expanding hospitality network.
Responsibilities
- Deliver warm, professional front desk service including check-ins/check-outs and guest inquiries
- Manage reservation systems and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and handle cash/credit transactions securely
- Uphold brand standards through attentive service and facility appearance
- Resolve guest concerns promptly with a solutions-oriented approach
Qualifications
- High school diploma or equivalent (required)
- Positive attitude and passion for serving others
- Basic computer proficiency (training provided)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Reliable transportation and flexible availability
- No hospitality experience necessary – training provided!