Job Description
Launch your hospitality career at the heart of Washington DC! The Grand Capital Hotel is seeking enthusiastic Guest Services Representatives to deliver exceptional experiences to our international guests. No prior experience required—we provide comprehensive training to build your skills in customer service, operations, and luxury hospitality. Join our award-winning team in a landmark location near the National Mall and grow your career with industry-leading benefits and advancement opportunities.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and guest inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and handle cash/credit card transactions accurately
- Assist with luggage handling and concierge services
- Maintain detailed guest preference records for personalized experiences
- Resolve guest concerns promptly and escalate complex issues to management
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, reservation systems)
- Flexible schedule availability including nights/weekends
- Positive attitude and commitment to exceptional service
- Ability to stand for extended periods and lift 25 lbs
- No prior hotel experience required—training provided!