Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career in vibrant Oakland! We're seeking passionate individuals to deliver exceptional guest experiences in this entry-level role. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our luxury hotel chain. Perfect for students and career changers seeking stability in the thriving Bay Area hospitality sector.
Responsibilities
- Provide exceptional front desk services including check-in/check-out, reservations, and concierge support
- Manage guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate billing records
- Coordinate housekeeping and maintenance requests
- Assist with valet parking and luggage services
- Uphold brand standards through meticulous attention to detail
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- 0-2 years customer service or hospitality experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Valid California driver's license (for valet duties)
- Positive attitude and commitment to teamwork
- Ability to stand for extended periods