Job Description
Join our award-winning team at the Grand Seattle Hotel! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. As a Hospitality Associate, you'll be the cornerstone of our guests' stays, creating memorable moments while operating in a fast-paced, luxury environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and occupancy reports with precision
- Resolve guest inquiries and complaints promptly with solution-oriented approaches
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Maintain accurate financial records using property management systems
- Upsell hotel amenities and services to enhance guest satisfaction
- Adhere to brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hotel or luxury hospitality experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington State Food Handler's Card (or willingness to obtain)
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Fluency in English; bilingual in Spanish highly desirable