Job Description
Join our award-winning team at Grand Harbor Hotels as we urgently seek a dynamic Hotel Manager to lead our Baltimore flagship property. This high-impact role offers immediate opportunity to shape guest experiences and drive operational excellence in Maryland's premier hospitality destination. We're seeking a visionary leader passionate about delivering exceptional service while optimizing revenue and team performance.
As Hotel Manager, you'll oversee daily operations across all departments including front desk, housekeeping, F&B, and guest services. This position requires strategic thinking, crisis management expertise, and a commitment to maintaining our 5-star reputation. Competitive compensation includes performance bonuses, comprehensive benefits, and career advancement opportunities within our growing portfolio.
Responsibilities
- Lead and mentor cross-functional teams to maintain service excellence standards
- Develop and implement strategic operational plans to maximize revenue and guest satisfaction
- Manage budget forecasting, expense control, and financial performance metrics
- Oversee property maintenance, vendor relationships, and compliance protocols
- Drive innovative guest experience initiatives and loyalty program engagement
- Coordinate with sales team to optimize room occupancy and event bookings
- Implement staff training programs and performance improvement systems
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- Minimum 5 years progressive hotel management experience
- Proven track record in P&L management and revenue optimization
- Advanced proficiency in hotel management systems (Opera, Fidelio)
- Exceptional leadership and conflict resolution abilities
- Strong analytical skills with data-driven decision making experience
- Valid Maryland hospitality management certification preferred
- Fluency in English with multilingual capabilities a plus