Job Description
Join the Grand Harbor Inn team and kickstart your hospitality career in Baltimore’s vibrant Inner Harbor district! We’re seeking energetic Hospitality Associates to deliver exceptional guest experiences across our 24/7 operations. Perfect for career changers, recent graduates, or anyone passionate about service excellence. Enjoy competitive pay, flexible shift scheduling, and paid training with growth opportunities into supervisory roles.
Responsibilities
- Deliver warm, professional front desk services including check-ins, check-outs, and guest inquiries
- Process reservations and manage room assignments using hotel management software
- Handle guest complaints with empathy and escalate issues to management as needed
- Coordinate with housekeeping and maintenance teams to ensure guest room standards
- Process payments and maintain accurate financial transaction records
- Assist with valet services and luggage handling during peak shifts
- Participate in daily briefings and uphold brand safety protocols
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic computer literacy and POS system experience preferred
- Exceptional communication and customer service skills
- Ability to stand/walk for extended periods and lift 25 lbs
- Flexibility to work nights, weekends, and holidays
- Positive attitude and problem-solving mindset
- Valid driver’s license preferred for valet duties
- No prior experience required – comprehensive training provided