Job Description
Join our award-winning team at Grand Bay Hotel Group, where exceptional hospitality meets vibrant Miami energy! We're seeking passionate individuals to kickstart their careers in the luxury hospitality industry. No experience necessary – we provide comprehensive training to transform your enthusiasm into professional excellence. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium properties.
What We Offer:
- Free employee accommodations and meal discounts
- Health benefits and retirement plans
- Tuition reimbursement programs
- Industry-leading certification courses
Responsibilities
- Deliver exceptional guest service at check-in/check-out and throughout the guest journey
- Manage reservations and room assignments using our proprietary PMS systemHandle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards for cleanliness and safety protocols
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn new systems
- Valid Florida driver's license (if required for property errands)
- Fluency in English; Spanish proficiency highly valued
- Positive attitude and willingness to exceed guest expectations