Job Description
Join our award-winning team at Grand Plaza Hotel Chicago, where we believe in nurturing talent from all backgrounds. No hospitality experience required – we provide comprehensive training to launch your career in one of the world's most vibrant cities. As a Hospitality Associate, you'll be the heart of our guest experience, creating memorable moments that keep visitors returning to our downtown landmark.
We're seeking passionate individuals who thrive in fast-paced environments and want to grow with us. Our competitive benefits package includes:
- Free employee meals
- 401(k) with company match
- Comprehensive health insurance
- Hotel discounts worldwide
- Career advancement opportunities
Responsibilities
- Deliver exceptional guest service at front desk, concierge, or housekeeping stations
- Manage check-in/check-out procedures efficiently
- Handle guest inquiries and resolve issues with empathy
- Maintain pristine guest rooms and public areas
- Collaborate with cross-department teams for seamless operations
- Adhere to strict safety and sanitation protocols
- Participate in daily team briefings and training sessions
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Ability to stand/walk for extended periods
- Flexibility to work weekends, evenings, and holidays
- Basic computer literacy
- Positive attitude and problem-solving mindset
- Valid work authorization for US employment