Job Description
Join our award-winning team at the Grand Charlotte Hotel! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences across our dynamic 24/7 operations. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy flexible shift schedules, competitive benefits, and a vibrant workplace in the heart of Uptown Charlotte. Perfect for students, career changers, or anyone seeking flexible work with advancement potential.
Responsibilities
- Greet and assist hotel guests with check-in/check-out processes
- Manage room inventory and coordinate housekeeping services
- Operate front desk systems and handle guest inquiries
- Process payments and maintain accurate financial records
- Collaborate with dining and event teams for seamless service
- Resolve guest concerns with professionalism and empathy
- Maintain cleanliness and safety standards in public areas
Qualifications
- No prior hotel experience necessary
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and comfort with learning new systems
- Positive attitude and commitment to teamwork
- Valid North Carolina ID or driver's license