Job Description
Are you looking for an exciting opportunity to launch your career in the vibrant hospitality industry? Cleveland Hospitality Group is currently seeking enthusiastic and reliable individuals to join our dynamic team. We specialize in providing top-tier service to our guests and are looking for team members who are eager to learn, grow, and excel.
We understand that everyone starts somewhere. That’s why we offer comprehensive paid training and mentorship programs for candidates with no prior experience. If you possess a positive attitude, strong work ethic, and a desire to serve others, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Assist with guest check-in and check-out processes using hotel management software.
- Answer incoming phone calls and respond to guest inquiries via email or in person promptly.
- Maintain a clean, organized, and welcoming environment in the lobby and common areas.
- Collaborate with housekeeping and maintenance teams to ensure high standards of cleanliness and safety.
- Handle cash transactions and process payments accurately and efficiently.
- Support special events and guest requests with a proactive and problem-solving mindset.
Qualifications
- High school diploma or equivalent is preferred but not mandatory.
- Excellent communication skills and a friendly, approachable demeanor.
- Ability to stand for extended periods and perform physical tasks as required.
- Flexibility to work various shifts, including weekends, nights, and holidays.
- Strong customer service orientation with a focus on guest satisfaction.
- Basic computer literacy and ability to learn new software quickly.