Job Description
Launch your hospitality career with Grand River Hotel Group! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences at our premier downtown Kansas City location. No prior experience needed – we provide comprehensive training to develop your skills in guest services, operations, and teamwork. Join our award-winning team and grow your career in the heart of Missouri's vibrant hospitality industry!
Responsibilities
- Deliver warm welcome and efficient check-in/check-out experiences
- Manage guest inquiries and resolve service issues promptly
- Operate property management systems and POS technology
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and dining options
- Maintain clean, organized lobby and common areas
Qualifications
- High school diploma or equivalent required
- No prior hospitality experience necessary
- Outstanding customer service mindset
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn
- Attention to detail and problem-solving aptitude