Job Description
Join our award-winning hospitality team at Grand Horizon Resorts in Phoenix! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxury boutique hotel. This immediate hire position offers competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant destinations.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while managing check-in/out processes, resolving inquiries, and coordinating with housekeeping and maintenance teams. Our Phoenix location features stunning desert views, state-of-the-art amenities, and a supportive work culture that values professional development.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation modifications, cancellations, and special requests
- Resolve guest concerns promptly using problem-solving techniques
- Coordinate with housekeeping and maintenance teams for room status updates
- Process payments and maintain accurate financial records
- Operate property management systems (Opera/PMS)
- Assist with concierge services and local recommendations
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Phoenix attractions and transportation
- High school diploma or equivalent required
- Valid Arizona driver's license preferred
- Professional appearance and positive demeanor