Job Description
Join Grand Plaza Hotels, a premier luxury hospitality group in Manhattan, as a Hospitality Associate! We're seeking passionate professionals for our New York properties with weekly pay and exceptional growth opportunities. Work in iconic locations while delivering world-class guest experiences in the heart of NYC's bustling tourism scene.
As a key member of our front operations team, you'll drive guest satisfaction through personalized service, seamless check-ins, and anticipating needs before they arise. We invest in your development through continuous training programs and career advancement pathways within our expanding portfolio.
Responsibilities
- Deliver exceptional guest experiences at check-in, check-out, and during all interactions
- Manage room reservations and optimize occupancy through upselling techniques
- Resolve guest inquiries and concerns promptly with creative solutions
- Coordinate with housekeeping, maintenance, and F&B teams for flawless operations
- Maintain accurate records using property management systems
- Execute safety protocols and emergency procedures
- Train new team members on service standards and operational workflows
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid New York State Food Handler's Certificate preferred
- Flexibility for rotating shifts including nights/weekends
- High school diploma or equivalent required
- Authorization to work in the United States