Job Description
Join the vibrant hospitality scene in Memphis as an Entry-Level Front Desk Agent at Memphis Grand Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in our downtown location. No prior experience required—just your passion for service and a commitment to excellence. Enjoy competitive pay, comprehensive training, and opportunities for career growth within our renowned hotel group.
As a key ambassador of our brand, you'll manage check-in/check-out processes, handle reservations, and resolve guest inquiries with professionalism. Our supportive team environment ensures you'll develop valuable skills while contributing to Memphis's tourism industry. Full-time positions include benefits and flexible scheduling options.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries and modifications with accuracy
- Resolve guest concerns promptly and maintain high satisfaction standards
- Process payments and manage cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest information and preferences
- Assist with valet services and luggage handling as needed
- Adhere to all safety and security protocols
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system proficiency
- Exceptional customer service orientation
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Previous hospitality experience preferred but not required