Job Description
Join our award-winning team at Grand Hospitality Group as an Entry-Level Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences at our flagship property in downtown Charlotte. No prior hospitality experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for recent graduates or career changers looking to enter the thriving hospitality industry.
Responsibilities
- Provide warm, professional check-in/check-out services to hotel guests
- Manage reservations and room assignments using our proprietary PMS system
- Handle guest inquiries, complaints, and special requests with empathy
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Proficiency with basic computer systems and POS software
- Positive attitude and willingness to learn new skills
- Ability to work flexible shifts including nights/weekends
- Valid driver's license preferred for valet duties
- No hospitality experience required – training provided