Job Description
Join our award-winning team at Grand Harbor Hotel, Baltimore's premier waterfront destination! We're seeking passionate individuals to kickstart their hospitality careers as Front Desk Agents. No experience required – we provide comprehensive training to transform you into a hospitality pro. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a stunning downtown location. Perfect for career changers, recent graduates, or anyone eager to excel in customer service.
Responsibilities
- Greet guests warmly with exceptional service during check-in/check-out processes
- Manage reservations using our modern PMS system (training provided)
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized lobby environment at all times
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (training provided for our systems)
- Professional appearance and positive attitude
- Reliable transportation to downtown Baltimore location
- Willingness to work evenings, weekends, and holidays
- No prior experience required – passion for service is essential!