Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career! We're seeking enthusiastic individuals with no prior experience to become part of our world-class service team. Enjoy comprehensive training, career advancement opportunities, and a vibrant work environment in the heart of downtown Los Angeles. Full benefits package available including health insurance, paid time off, and employee discounts.
Our commitment to excellence has earned us the 'Best Employer in Hospitality' award for three consecutive years. As an entry-level team member, you'll gain hands-on experience in guest relations, operations, and luxury service standards that will open doors to global career opportunities.
Responsibilities
- Deliver exceptional guest experiences through personalized service and attention to detail
- Assist with front desk operations including check-in/check-out procedures and guest inquiries
- Collaborate with housekeeping and maintenance teams to ensure guest room standards
- Handle guest requests promptly and professionally via phone, email, and in-person
- Participate in daily briefings and ongoing training programs
- Maintain cleanliness and organization of public areas and workspaces
- Support event operations and banquet services as needed
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Outstanding communication and interpersonal skills
- Positive attitude and willingness to learn new skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer literacy for reservation systems
- Valid work authorization in the United States
- Physical ability to stand for extended periods and lift up to 25 pounds
- Passion for delivering exceptional customer service