Job Description
Join our award-winning luxury hotel as a Night Shift Operations Manager and become the guardian of our guests' nocturnal experiences. This pivotal role combines impeccable hospitality with operational excellence during our busiest overnight hours. You'll lead a dedicated team, ensuring seamless service while maintaining the highest standards of safety and comfort for our discerning international clientele. If you thrive in dynamic environments and possess a passion for creating memorable moments after dark, this is your opportunity to shine in Kansas City's vibrant hospitality scene.
Responsibilities
- Oversee all hotel operations during night shift, including front desk, security, and housekeeping teams
- Handle guest check-ins/check-outs with personalized service and problem resolution
- Conduct property security walkthroughs and emergency protocol enforcement
- Manage VIP guest requests and special accommodations during overnight hours
- Coordinate maintenance response for urgent in-room issues
- Generate end-of-shift reports and handover documentation
- Mentor night staff through performance coaching and development
Qualifications
- 3+ years hotel management experience with night shift supervision
- Proven expertise in luxury hospitality standards and guest satisfaction
- Strong conflict resolution and crisis management abilities
- Advanced knowledge of PMS systems (Opera/Marriott) and security protocols
- Ability to work independently with minimal supervision
- Current CPR/First Aid certification
- Flexibility to cover irregular shifts during peak seasons