Job Description
Join our award-winning team at Grand River Hotel Group, where luxury meets Texas hospitality. We're seeking dedicated Hospitality Shift Specialists to deliver exceptional guest experiences across our Fort Worth property. With competitive pay, comprehensive benefits, and career advancement opportunities, this is your chance to thrive in a dynamic, guest-centric environment. Apply today and become part of Fort Worth's premier hospitality destination!
Responsibilities
- Deliver exceptional front desk services including check-in/out, reservations, and guest inquiries
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Monitor security protocols and respond to guest emergencies per hotel standards
- Process payments and manage cash handling procedures accurately
- Train and mentor new team members on service protocols
- Optimize room availability and maximize occupancy rates
- Implement upselling strategies for premium services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability to work nights, weekends, and holidays
- Proficient in hotel management software (e.g., Opera, Amadeus)
- Strong conflict resolution and multitasking abilities
- Texas Food Handler/Seller certification preferred
- Valid driver's license with clean driving record
- Ability to lift 50 lbs and stand for extended periods
- Basic knowledge of Fort Worth attractions and services