Job Description
Join our award-winning team at Grand Plaza Hotel, where we celebrate exceptional hospitality! We're seeking a dynamic Front Desk Agent to deliver memorable guest experiences in the heart of Los Angeles. Enjoy competitive weekly pay, comprehensive benefits, and career growth opportunities in California's vibrant hospitality industry. If you thrive in fast-paced environments and possess a passion for service, this is your moment to shine!
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights/weekends/holidays
- Valid California driver's license (if required for errands)
- Basic knowledge of local attractions and services
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (hospitality degree preferred)