Job Description
Join our award-winning team at the Riverfront Grand Hotel, Jacksonville's premier luxury destination! We're seeking a dynamic Hospitality Shift Supervisor to lead our 24/7 operations. This high-impact role combines leadership excellence with hands-on guest experience mastery in our vibrant downtown riverfront location. Enjoy competitive compensation, comprehensive benefits, and career advancement in one of Florida's most thriving hospitality markets. Your passion for service will shine as you create unforgettable moments for our international and local clientele.
Responsibilities
- Oversee daily shift operations including front desk, housekeeping, and guest services teams
- Resolve guest inquiries and elevate service experiences with personalized solutions
- Coordinate seamless check-in/check-out processes for 150+ daily guests
- Manage staff scheduling, performance feedback, and cross-training initiatives
- Ensure strict adherence to safety protocols and brand standards
- Handle emergency situations with calm professionalism during all shifts
- Collaborate with department heads for operational excellence and continuous improvement
Qualifications
- 3+ years in hotel/hospitality management with shift leadership experience
- Proven expertise in PMS systems (Opera, StayNTouch preferred)
- Exceptional conflict resolution and crisis management abilities
- Strong knowledge of Jacksonville tourism and local attractions
- Valid Florida Food Handler certification required
- Ability to work flexible schedules including nights, weekends, and holidays
- Proficient in Microsoft Office and hotel technology platforms
- Fluent English; Spanish bilingual skills highly advantageous