Job Description
Join our award-winning hotel team in Columbus, Ohio and enjoy the benefits of weekly pay! At Grand Hospitality Group, we value our employees and offer competitive wages, flexible schedules, and growth opportunities. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service that makes every stay memorable. We provide comprehensive training and a supportive work environment where your contributions are recognized and rewarded.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and problem-solving abilities
- Basic math and cash handling skills
- Positive attitude and team-oriented mindset