Job Description
Join Orlando's premier hospitality destination as a Shift Team Member at Sunset Shores Resorts! We're seeking energetic professionals to deliver exceptional guest experiences across our dynamic 24/7 operations. Enjoy competitive compensation, flexible scheduling, and career growth in Florida's thriving tourism industry. Our team-centric environment rewards dedication with advancement opportunities and exclusive employee benefits. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today to become part of our award-winning team!
Responsibilities
- Deliver exceptional guest service during assigned shifts (days, evenings, nights, weekends)
- Manage check-in/check-out procedures with accuracy and efficiency
- Handle guest inquiries and resolve issues promptly using service recovery protocols
- Maintain cleanliness and operational standards in public areas and back-of-house
- Collaborate with cross-functional teams to ensure seamless operations
- Process payments and manage cash handling procedures
- Assist with emergency response procedures during shift assignments
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability including nights, weekends, and holidays
- Strong communication and conflict resolution skills
- Basic computer proficiency and POS system knowledge
- Ability to stand/walk for extended periods and lift up to 30 lbs
- Valid Florida driver's license (if driving required)
- Food Handler's Certification (preferred)
- Ability to work in fast-paced environment with multiple priorities