Job Description
Are you a people person ready to kickstart your hospitality career? Grand Hospitality Group is seeking energetic Front Desk Agents to deliver exceptional guest experiences at our Kansas City property. This entry-level role is your gateway to the exciting world of hotel operations, where you'll master guest services, reservations, and local expertise. Join our award-winning team and grow with industry leaders who invest in talent development.
Responsibilities
- Provide warm, personalized check-in/check-out experiences using PMS systems
- Manage reservations, room assignments, and billing inquiries with precision
- Act as local Kansas City expert recommending attractions, dining, and events
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold safety protocols and emergency response procedures
Qualifications
- High school diploma or equivalent (hospitality certificate a plus)
- 1+ years customer service experience in fast-paced environments
- Proficiency with hotel software systems (Opera, Cloudbeds)
- Exceptional communication and problem-solving abilities
- Ability to multitask during peak check-in periods
- Basic math skills for cash handling and billing
- Flexible availability including nights, weekends, and holidays
- Kansas City local knowledge preferred