Job Description
The Grand Hyatt Chicago is currently seeking a dedicated and detail-oriented Night Shift Hospitality Professional to join our dynamic team. As a leader in the hospitality industry, we pride ourselves on delivering world-class service around the clock. If you thrive in a fast-paced environment and enjoy working the evening hours to ensure our guests have a flawless stay, we want to meet you.
This is more than just a job; it’s an opportunity to be part of a world-renowned establishment in the heart of downtown Chicago. You will play a crucial role in the guest experience, ensuring smooth operations during the night shift.
Responsibilities
- Manage the front desk operations efficiently during the night shift, including check-ins, check-outs, and room key issuance.
- Process payments accurately and reconcile daily financial transactions.
- Monitor hotel security systems and conduct regular rounds to ensure guest safety and property security.
- Respond promptly to guest inquiries via phone, email, and in-person, providing exceptional customer service.
- Assist with housekeeping communication to ensure guest rooms are ready according to schedule.
- Maintain a clean and organized front desk area and lobby environment.
Qualifications
- High school diploma or GED required; previous experience in hospitality or customer service is preferred.
- Must be available to work rotating night shifts, holidays, and weekends.
- Strong computer skills with proficiency in Property Management Systems (PMS) such as Opera or Micros.
- Excellent communication and interpersonal skills with a professional demeanor.
- Ability to stand for extended periods and lift light objects.
- Candidate must pass a background check and drug screening.