Job Description
Are you a natural leader with a passion for hospitality? Oceanview Hotel & Resort is seeking a dedicated Hotel Assistant Manager to join our prestigious team in the heart of Los Angeles. We pride ourselves on delivering world-class service and creating unforgettable experiences for our guests. If you have a flair for management and a commitment to excellence, we want to meet you.
As the Assistant Manager, you will be the right hand to the General Manager, ensuring our operations run smoothly and our guests leave with smiles on their faces. We offer a competitive salary, comprehensive benefits, and a dynamic work environment in one of the world's most exciting cities.
Responsibilities
- Oversee the daily operations of the front desk, concierge, and housekeeping departments to ensure high standards of service.
- Manage guest inquiries, complaints, and feedback with empathy and efficiency to ensure 100% guest satisfaction.
- Supervise and train hotel staff, conducting performance reviews and organizing team training sessions.
- Maintain accurate financial records, including payroll, inventory, and revenue reports, in compliance with company policies.
- Ensure strict adherence to safety, security, and health regulations at all times.
- Assist in marketing initiatives, including managing social media presence and special promotions.
- Act as the Manager on Duty during night shifts to handle any emergencies or critical issues.
Qualifications
- High school diploma or GED; Bachelor’s degree in Hospitality or Business is a plus.
- Minimum of 2-3 years of progressive experience in hotel management or front desk supervision.
- Proficiency in Property Management Systems (PMS) such as Opera, Micros, or StayNTouch.
- Strong leadership and interpersonal communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Fluency in English; bilingual proficiency in Spanish or French is highly preferred.
- Valid driver’s license and clean driving record.