Job Description
Join the dynamic team at Grand Horizon Hotels, one of the city's premier hospitality destinations. We are currently seeking enthusiastic individuals to join our front-of-house operations as Hotel Assistants. This is an excellent opportunity for those looking to start a career in the hospitality industry with no prior experience required. We provide comprehensive on-the-job training to help you excel.
As a Hotel Assistant, you will be the face of our brand, ensuring our guests have a memorable and comfortable stay. We pride ourselves on delivering exceptional service and creating a welcoming environment for everyone who walks through our doors.
Why Join Us?
- Competitive pay starting at $18.00/hr.
- Free uniform and meals during shifts.
- Opportunities for rapid career advancement.
- Employee discounts on hotel stays and dining.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Answer phone calls and respond to emails in a professional and timely manner.
- Manage the front desk area, ensuring it remains organized and tidy at all times.
- Help guests with luggage, directions, and general inquiries about the hotel and local area.
- Resolve customer complaints or concerns with patience and empathy.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent (GED).
- Excellent verbal communication skills.
- A friendly, approachable, and professional demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Basic computer literacy and ability to learn property management systems quickly.
- Strong teamwork and problem-solving skills.
- Ability to stand and move around for extended periods.