Job Description
Join our award-winning team at Tampa Bay Hotel & Resort, where we're revolutionizing hospitality with same-day pay! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of downtown Tampa. Enjoy competitive wages, flexible scheduling, and the opportunity to grow your career in one of Florida's most vibrant cities. Daily pay available through our partnership with Payactiv – access your earnings immediately after each shift!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation modifications and special requests
- Process payments and maintain accurate cash drawer reconciliation
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain detailed shift logs and incident reports
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (for airport runs)
- Basic math and cash handling accuracy
- Knowledge of Tampa Bay area attractions preferred
- Must pass background check and drug screening