Job Description
Join our award-winning hospitality team at the Milwaukee Grand Hotel, a premier downtown destination. We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences across rotating shifts. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Milwaukee's vibrant tourism district.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservation inquiries and room assignments using PMS software
- Resolve guest concerns promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Milwaukee attractions and services