Job Description
Join our award-winning team at Louisville Grand Hotel for an immediate hospitality opportunity! We're seeking a dynamic Hotel Front Desk Agent to deliver exceptional guest experiences in our downtown Louisville location. This full-time position offers competitive pay, flexible scheduling, and rapid onboarding for qualified candidates. As the first point of contact for our international guests, you'll embody our commitment to Southern hospitality while mastering our premium reservation systems. Perfect for career-driven professionals seeking immediate income and growth potential in the luxury hospitality sector.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Process payments, handle cash, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries and complaints with exceptional service skills
- Operate property management systems (Opera/PMS) efficiently
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain organized front desk area and confidential guest information
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency in reservation software (Opera, PMS, or similar)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Valid KY state alcohol service certification (or obtain within 30 days)
- Basic math skills for cash handling and billing
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with problem-solving mindset