Job Description
Immediate Opening for Hotel Professionals in Baltimore!
Join our award-winning team at Grand Harbor Hotel, where excellence meets coastal charm. We're urgently seeking passionate hospitality professionals to elevate our guest experience in the heart of Baltimore's vibrant Inner Harbor district. This is your chance to launch or accelerate your career in a dynamic luxury environment with competitive benefits and growth opportunities.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using Opera PMS system
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and handle cash/credit transactions
- Provide local attraction recommendations and concierge services
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in property management systems (Opera, OPERA Cloud)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma or equivalent required
- Basic knowledge of Baltimore tourism attractions
- Valid Maryland hospitality certification a plus