Job Description
Join our dynamic team at Grand Mesa Hotel and kickstart your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences in Mesa, AZ. As a Front Desk Agent, you'll be the face of our luxury property, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, flexible shift work (day/night/weekend), and immediate opportunities for growth. Apply today and become part of our award-winning hospitality family!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments using PMS software
- Respond to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Support concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- 1+ years hotel or customer service experience
- Proficiency in PMS systems (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Valid AZ driver's license (if airport shuttle required)