Job Description
Welcome to Apex Hospitality Solutions, where we define excellence in guest experiences. We are currently seeking a dynamic and professional Part-Time Front Desk Agent to join our vibrant team in Austin, Texas. If you thrive in a fast-paced environment and have a passion for customer service, we want to meet you.
In this role, you will be the first point of contact for our guests, ensuring a welcoming atmosphere and seamless check-in/check-out processes. We offer flexible shift work options to accommodate your schedule, making it an ideal opportunity for students or those seeking a secondary income.
Why Join Us?
- Competitive hourly wage ($15 - $20/hr)
- Flexible shift schedules including evenings and weekends
- Professional development opportunities
- A supportive and inclusive team culture
Apply today and become a part of the Apex family!
Responsibilities
- Greet and welcome guests warmly upon arrival, maintaining a professional and friendly demeanor.
- Manage the front desk operations, including answering phones, directing calls, and responding to emails.
- Process check-ins and check-outs efficiently using property management software.
- Handle guest inquiries, complaints, and requests promptly to ensure high satisfaction levels.
- Assist with administrative tasks such as filing, data entry, and maintaining lobby cleanliness standards.
- Manage the cash drawer and process payments accurately.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and basic computer literacy.
- Strong problem-solving abilities with a focus on guest satisfaction.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Prior experience in shift work or front desk operations is highly desirable.